Frequently Asked Questions

Ingredients & Allergens

Of Proof Syrup's flavors, these are nut-free: Traditional, Maple Bacon, Pumpkin Spice, Orange, Citrus Sour, White Peach, Honey, Ginger, Pomegranate, Basil, Hibiscus, Lavender, Mint, and Rosemary. Please read the next question, however.

Yes. Our kettle is cleaned thoroughly between syrup batches, but people with nut allergies should take heed. While technically there should not be cross-contamination between the ingredients for our Pecan Syrup vs. Traditional Syrup, for example, we're unable to make any guarantees in the case of severe nut allergies because tree nuts are indeed present in our facility.

No, all of our syrups are gluten free.

Currently the only flavors that contain cinnamon or cloves are Traditional, Maple Bacon, and Pumpkin Spice. All three of them contain small amounts of both spices.

No.

All of our syrups are vegan except Honey and Maple Bacon (for obvious reasons).

Storage & Expiration

Yes, keep opened bottles of Proof in the fridge, and shake well before each use.

It's the expiration date. The shelf life of a bottle of Proof Syrup varies depending on the flavor, which is why you might see a range of best-by dates among the bottles in your order. Read on for details.

Yes, Proof Syrup does expire. Here's a flavor-by-flavor breakdown:

Traditional, Black Walnut, Maple Bacon, Pecan, Orange, and Pumpkin Spice have a shelf life of 2 years from bottling date.

Basil, Citrus Sour, Ginger, Honey, Lavender, Mint, Rosemary, Compassion Fruit, and White Peach have a shelf life of 8 months.

Hibiscus, Classic Grenadine, and Pomegranate have a shelf life of 3 months.

All of our syrups are made with the highest quality fresh, natural, perishable ingredients and anything we could do or add to lengthen shelf life would affect taste. We chose to trade lengthy shelf life for fresh, natural flavor — and we think you’ll agree it was worth it.

Nutrition Info

You can find nutrition facts for our syrups on each product’s page on proofsyrup.com. If you don't find the info on there, that's probably because we’re in the process of getting nutritional details from the agency that provides them. It's out of our hands until the info comes back, but all of our flavors are pretty similar in terms of calories and carbs.

Oleo saccharum is essentially "oil sugar." It is used in cocktails as a citrusy, flavorful alternative to simple syrup. Ours is made the traditional way with only cane sugar, lemon oil, and orange oil.

Making Cocktails With Proof Syrup

We like Traditional in Wisconsin-style Old Fashioneds. As to brandy, we prefer a cognac and recommend Remy Martin.

Buying, Ordering, Shipping

Yes! The number of stores offering Proof Syrup is growing every day; visit our Where to Buy & Try page to see whether there's a store near you. Don't see anything close by? Email us at wholesale@proofsyrup.com to tell us where you’d like to buy your Proof Syrup, and we’ll drop ‘em a line.

You can email Shane on our team, and he'll be happy to chat with you: wholesale@proofsyrup.com.

We use all four major carriers for shipping.

Most orders typically ship within 1-3 days of purchase. We update the shipping time on each product's page to reflect manufacturing timelines, so check the pages for the specific products you're buying.

We are so sorry that happened, and yes, we’ll be happy to replace it. Email us at support@proofsyrup.com with your order number and photo/s of the damaged box/products so we can process your replacement right away.

Wait a few days. Carriers sometimes mark items as delivered a few days before they actually arrive at the destination.

Yes, absolutely! But please be advised that shipping costs to those states run fairly high. Those rates are set by shipping carriers, not by us.

Yes.

No, we do not currently offer international shipping.

Unfortunately, we can’t currently ship to APO addresses. The best solution we can offer is to ask a friend or family member who has a non-APO address to send you the products.

You should have received an order confirmation email with your order number and the details of your order. Check your spam/junk mail. If the message isn’t there, please email us at support@proofsyrup.com with the name, address, and a list of the items you ordered, and we’ll try to track it down.

You will receive an email notification when a shipping label has been created for your order. This email, which will include a tracking number, means that shipping should be imminent, not that it has already occurred. For this reason, please allow up to 72 hours for the tracking number to show activity in the shipping carrier’s system.

The shipping notification email means that shipping should be imminent, not that it has already occurred. For this reason, please allow up to 72 hours for the tracking number to show activity in the shipping carrier’s system.

During high-volume periods, our fulfillment partner, shipping carriers, or both may experience delays. These are outside our control, but we will be happy to look into the matter and see if we can get you updated information. Please email us at support@proofsyrup.com. Most of the time, these situations resolve in a few days. We know this is frustrating, but please be patient!

Occasionally packages do get lost. If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at support@proofsyrup.com with your name and order number, and we will look into it for you.

Discounts

We do! Email us at support@proofsyrup.com or send us a DM through our Instagram, and we’ll send you the code.

Double-check that the code was entered correctly, and also that there are no other discounts in your cart.

No.

No.

Gift Cards

When you’re ready to check out, enter the code provided in the email in the field marked “Gift card or discount code.”

Please double-check that the code was entered correctly; it should exactly match the code provided in the email.

Proof Syrup Rewards Program

It’s Proof Syrup’s way of thanking our regular customers by rewarding repeat purchases. After you create an account on our website, you’ll earn points with every purchase from our website, and by completing online activities like referrals and social media likes.

Benefits depend on membership level, which is determined by total purchases over the last 12 months. The more purchases you make, the more points you earn per dollar. And members in the top two tiers enjoy discounted shipping for purchases over $100, too.

Anyone with an account on proofsyrup.com is automatically enrolled in the rewards program. Membership is free.

You can earn points upon creating an account, and by placing an online order through our website; points are awarded based on the final price paid for the products themselves, after any discounts have been applied and not including taxes or shipping. You can also earn points through other activities such as liking us on Instagram or Facebook, signing up for our email list, and referring friends to Proof Syrup. If you tell us your birthday, you’ll start receiving points on that date during each year you’re part of the program.

Please email us at support@proofsyrup.com from the email address you used to set up your Proof Syrup account (or include that address in your email so we can look you up in our system).

Members can redeem points for dollars off any purchase at the rate of 1 point = $.01. During the checkout process, you’ll see a slider that shows points available to “spend” and how much they’re worth. You can apply any number of points, from 100 to 3,000, toward the merchandise value of your purchase.

Current membership level and points balance are available on the website; simply log in and select “My Account.”

Nope! Go nuts. Earn as many points as you like.

There are a few possibilities here:

  1. You don’t have an account on our website. You may have made those purchases as a guest.
  2. Some of your points are from purchases that predate the rewards program. When we launched the rewards program in January 2021, existing accounts were loaded with points accrued from purchases made over the last 12 months (from mid-January 2020 to mid-January 2021). Purchases that predated the program’s creation were imported as one lump of points, rather than as individual purchases. That’s why they don’t show up in the history at the bottom of the rewards page, but the points should be in your total. If the numbers don’t jibe or you have any questions, email us at support@proofsyrup.com and we’ll take a look.
  3. If you’ve changed your email address, some of your points might be associated with your old address. Email us at support@proofsyrup.com to let us know what’s up. Please include both your current, correct email address and any other email addresses you’ve had associated with your account. We’ll move your points into your current account and delete the other one.
  4. It’s also entirely possible that you’re the unfortunate victim of a glitch. Congratulations! That’s extremely rare, but it does happen. Again, email us at support@proofsyrup.com and we’ll take a look.

Sometimes it takes a few minutes to process your activity. If you don’t see the points by the next day, email us at support@proofsyrup.com.

You or someone you referred cancelled or returned a purchase. You can scroll to the bottom of the program page to view activity related to your account.

Points are based on dollars spent, so returning or canceling an order means forfeiting those points. They’ll be removed from your account immediately.

Email us at support@proofsyrup.com and we’ll unenroll you. You will lose any points in your account.

Email us at support@proofsyrup.com we’ll re-enroll you. Your point balance will start at zero.

Email us at support@proofsyrup.com from the email address you used to set up your Proof Syrup account (or include that address in your email so we can look you up in our system).

Customer Service

Yes, we will replace products that are damaged in shipping. Please send photos of broken or damaged items and their packaging to support@proofsyrup.com so we can verify their condition; this also helps us figure out what happened so we can prevent future breakage.

Should you encounter something that concerns you, or if a bottle you just opened (and that is within its best-by date) seems to be spoiled or contaminated, please email us immediately at support@proofsyrup.com so we can figure out what’s up. We take the quality of our products very seriously, and we appreciate customer feedback.

Email us at support@proofsyrup.com IMMEDIATELY upon noticing the problem so we can try to fix it before your order ships. Include your full name, order number, and a description of the error.

NOTE: We cannot guarantee we’ll be able to cancel or redirect the order before it ships — during non-peak times of year, items can ship in as little as one business day — but we will make every effort to do so.

Please do not message us about it on social media — doing so may cause a delay long enough for your order to pass the point of no return (literally!) in our system, and then everything gets a lot more complicated. Emailing support@proofsyrup.com is always the best and fastest way to contact us with customer service issues. We typically respond to email within 24 hours.

Email us at support@proofsyrup.com IMMEDIATELY upon noticing the problem so we can try to fix it before your order ships. Include your full name, order number, and a description of the error.

NOTE: We cannot guarantee we’ll be able to cancel or redirect the order before it ships — during non-peak times of year, items can ship in as little as one business day — but we will make every effort to do so.

Please do not message us about it on social media — doing so may cause a delay long enough for your order to pass the point of no return (literally!) in our system, and then everything gets a lot more complicated. Emailing support@proofsyrup.com is always the best and fastest way to contact us with customer service issues. We typically respond to email within 24 hours.

First of all, we’re sorry. We know that’s frustrating. We do try to respond to all questions and complaints posted to our Facebook and Instagram, but if you need or want a response, social’s not the best place to message us. Messages posted to social occasionally slip through the filters that pull them into our customer service ticketing system, and though we check our social accounts multiple times a day, we get A LOT of comments and DMs. If you’ve got a problem, we want to solve it quickly, and emailing support@proofsyrup.com is always the best and fastest way to contact us with customer service issues. We typically respond to email within 24 hours.

Something’s gone awry! We typically respond to email within 24 hours, so if you don’t have a message from us by the following day, and it’s not a super-busy time of year (i.e., Christmas season), please check your junk/spam folder for our reply, and look in your sent mail to make sure our email address is correct. (It’s support@proofsyrup.com, not “proofsyrups.”) And please try again.

No, we cannot accept returns of opened Proof Syrup.

We cannot accept returns of opened syrup, but if you wish to return sealed bottles, please email us at support@proofsyrup.com. We reserve the right to deny a refund or credit of any order based on the circumstances.

About the Company

Our operations and headquarters are based in the Atlanta, Georgia area. We also have several staff members outside the Atlanta area who work remotely.

Like many businesses, we use fulfillment centers in locations around the U.S. The return address on your package is going to be that of the fulfillment center that packed and shipped your order.