NEW Flavors Launched! Use '2PLUS' for 15% Off Two or More Bottles

FAQs

INGREDIENTS & ALLERGENS

Which flavors are nut-free?

Of Proof's flavors, these are nut-free: Traditional, Maple Bacon, Pumpkin Spice, Citrus Sour, White Peach, Honey, Ginger, and Pomegranate. Please read the next question, however.

Do you process tree nuts in your facility?

While tree nuts are processed in our facility, our kettle is cleaned thoroughly between syrup batches. So while technically there should not be cross-contamination between the ingredients for our Pecan Syrup vs. Traditional Syrup, for example, we're unable to make promises in the case of severe nut allergies since tree nuts are indeed present in our facility. 

Is there gluten in Proof?

No, all of our syrups are gluten free.

Do Proof syrups contain cinnamon or cloves?

Currently the only syrup that contains cinnamon and cloves is our Pumpkin Spice syrup.

Are there grape products in any of the flavors?

No.

Is Proof vegan?

All of our syrups are vegan except Honey and Maple Bacon (for obvious reasons). 

STORAGE & EXPIRATION

Does Proof need to be refrigerated?

Yes, keep opened bottles of Proof in the fridge, and shake well before each use. 

What is the date on the bottle? 

The hand-written date on the bottle is two years from the date that batch was created. Left unopened and stored at room temp, the contents will be good until then; once opened, Proof will stay fresh in the fridge for several months.

NUTRITIONAL INFO

Where can I find nutritional information?

You can find nutrition facts for our Traditional and Pecan syrups at the bottom of each product’s page on proofsyrup.com. We’re in the process of getting nutritional details for all of our other syrups from the agency that provides them.

How many carbs?

Our Traditional syrup contains 9 grams of carbs, all of them added sugars.

What is oleo saccharum?

Oleo saccharum is essentially "oil sugar." It is used in cocktails as a citrusy, flavorful alternative to simple syrup. Ours is made the traditional way with only cane sugar, lemon oil, and orange oil.

MAKING COCKTAILS WITH PROOF

What Proof flavor do you recommend for brandy Old Fashioneds? What brandy do you recommend? 

We like Traditional in Wisconsin-style Old Fashioneds. As to brandy, we prefer a cognac and recommend Remy Martin.

Buying, Ordering, Shipping

WHERE TO BUY

Is Proof available in stores?

Yes, in a few places! We launched our wholesale program only recently, so the number of stores offering Proof is still small. Email Shane at wholesale@proofsyrup.com to tell us where you’d like to buy your Proof, and we’ll drop ‘em a line.

Who can I speak to about selling Proof in my store/bar/establishment?

You can email Shane on our team, and he'll be happy to chat with you: wholesale@proofsyrup.com.

Where can I buy the cocktail smoker in your video?

It's called a cocktail chimney smoker, and below are two websites you can find them on; we have also heard that they are sold on Etsy:

https://middletonmixology.com/products/smoketop-1 

http://thecraftycocktail.com/

ORDERING & SHIPPING

What shipping carrier do you use?

We use all four major carriers for shipping, though in practice most of our orders go through Fedex. If there's a specific carrier you'd like to use or avoid, please let us know before you place the order and we'll do what we can to make it happen!

When do products typically ship?

Most orders typically ship within 1-3 days of purchase. 

My order arrived, but one or more bottles had broken in transit. Will you replace it?

We are so sorry that happened, and yes, we’ll be happy to replace it. Email us at support@proofsyrup.com with your order number and photo/s of the damaged box/products so we can process your replacement right away.

My order is marked as “delivered” but I didn’t receive it. What’s going on?

Wait a few days. Carriers sometimes mark items as delivered a few days before they actually arrive at the destination.

Do you ship to Alaska and Hawaii?

Yes, absolutely! 

Do you ship to PO boxes?

Yes.

Do you ship internationally?

No, we do not currently offer international shipping.

Can you ship to APO addresses?

Unfortunately, we can’t currently ship to APO addresses. The best solution we can offer is to ask a friend or family member who has a non-APO address to send you the products. 

I ordered from your website but didn’t receive a confirmation email. What’s up?

You should have received an order confirmation email with your order number and the details of your order. Check your spam/junk mail. If the message isn’t there, please email us at support@proofsyrup.com with the name, address, and a list of the items you ordered, and we’ll try to track it down. 

How can I tell whether my order has shipped? 

You will receive an email notification when a shipping label has been created for your order. This email, which will include a tracking number, means that shipping should be imminent, not that it has already occurred. For this reason, please allow up to 72 hours for the tracking number to show activity in the shipping carrier’s system.

I received a tracking number yesterday but my order status still says the shipping carrier is waiting for the package. What’s going on?

The shipping notification email means that shipping should be imminent, not that it has already occurred. For this reason, please allow up to 72 hours for the tracking number to show activity in the shipping carrier’s system.

According to the shipping carrier’s tracking info, my order hasn’t moved in several days. What’s going on? 

During high-volume periods, our fulfillment partner, shipping carriers, or both may experience delays. These are outside our control, but we will be happy to look into the matter and see if we can get you updated information. Please email us at support@proofsyrup.com. Most of the time, these situations resolve in a few days. We know this is frustrating, but please be patient!

Occasionally packages do get lost. If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at support@proofsyrup.com with your name and order number, and we will look into it for you.

DISCOUNTS

Do you offer a military discount?

We do! Email us at support@proofsyrup.com or send us a DM through our Instagram, and we’ll send you the code. 

What do I do if a discount code reads as “invalid”?

Double-check that the code was entered correctly, and also that there are no other discounts in your cart.

Can I combine discounts?

No.

Can I combine rewards earnings and discounts?

No.

GIFT CARDS

How do I redeem a gift card

When you’re ready to check out, enter the code provided in the email in the field marked “Gift card or discount code.”

Why isn’t my gift card working? The code is coming up as invalid.

Please double-check that the code was entered correctly; it should exactly match the code provided in the email. 

PROOF SYRUP REWARDS PROGRAM

What is this? 

It’s Proof Syrup’s way of thanking our regular customers by rewarding repeat purchases. After you create an account on our website, you’ll earn points with every purchase from proofsyrup.com, and by completing online activities like referrals and social media likes.

What’s in it for me?

Benefits depend on membership level, which is determined by total purchases over the last 12 months. The more purchases you make, the more points you earn per dollar. And members in the top two tiers enjoy discounted shipping, too.

Who can join? 

Anyone with an account on proofsyrup.com is automatically enrolled in the rewards program. Membership is free.

How do I earn points? 

You can earn points upon creating an account, and by placing an online order through our website; points are awarded based on the final price paid for the products themselves, after any discounts have been applied and not including taxes or shipping. You can also earn points through other activities such as liking us on Instagram or Facebook, signing up for our email list, and referring friends to Proof Syrup. If you tell us your birthday, you’ll start receiving points on that date during each year you’re part of the program.

Where can I report a problem, ask a question, or give feedback?

Email us at support@proofsyrup.com from the email address you used to set up your Proof Syrup account (or include that address in your email so we can look you up in our system).

How do I redeem points?

Members who have accumulated 500 or more points can redeem points for dollars off any purchase at the rate of 1 point = $.01. During the checkout process, you’ll have access to a slider that shows points available to “spend” and how much they’re worth. You can apply any number of points, from 500 to 3,000, toward the merchandise value of your purchase.

How do I check my points balance?

Current membership level and points balance are available on the website; simply log in and select “My Account.” 

Is there a limit to the number of points I can earn? 

Nope! Go nuts. Earn as many points as you like.

I bought a bunch of Proof a few months ago, but those purchases are not showing up in the history section at the bottom of my rewards page. What’s wrong? 

There are a few possibilities here: 

  • You don’t have an account on our website. You may have made those purchases as a guest.
  • When we launched the rewards program in January 2021, existing accounts were loaded with points accrued from purchases made over the last 12 months (from mid-January 2020 to mid-January 2021). Purchases that predated the program’s creation were imported as one lump of points, rather than as individual purchases. That’s why they don’t show up in the history at the bottom of the rewards page, but the points should be in your total. If the numbers don’t jibe or you have any questions, email us at support@proofsyrup.com and we’ll take a look.
  • If you’ve changed your email address, some of your points might be associated with your old address. Email us at support@proofsyrup.com to let us know what’s up. Please include both your current, correct email address and any other email addresses you’ve had associated with your account. We’ll move your points into your current account and delete the other one.
  • It’s also entirely possible that you’re the unfortunate victim of a glitch. Congratulations! That’s extremely rare, but it does happen. Again, email us at support@proofsyrup.com and we’ll take a look.

I completed an activity but my points didn’t change. Why?

Sometimes it takes a few minutes to process your activity. If you don’t see the points by the next day, email us at support@proofsyrup.com

Why did my points balance go down? 

You or someone you referred cancelled or returned a purchase. You can scroll to the bottom of the program page to view activity related to your account.

What happens if I cancel an order, or if you refund my order for any reason? What happens if a friend I refer ends up canceling or returning their order? 

Points are based on dollars spent, so returning or canceling an order means forfeiting those points. They’ll be removed from your account immediately.

How do I leave the program? 

Email us at support@proofsyrup.com and we’ll unenroll you. You will lose any points in your account.

What if I want to re-enroll later?

Email us at support@proofsyrup.com and we’ll re-enroll you. Your point balance will start at zero.

Where can I report a problem, ask a question, or give feedback?

Email us at support@proofsyrup.com from the email address you used to set up your Proof Syrup account (or include that address in your email so we can look you up in our system).

CUSTOMER SERVICE

My product/s arrived broken. Can I get a replacement?

Yes, we will replace products that are damaged in shipping. Please send photos of broken or damaged items and their packaging to support@proofsyrup.com so we can verify their condition; this also helps us figure out what happened so we can prevent future breakage. 

Something seems “off” about my Proof, like it’s spoiled or contaminated. Can I get a replacement?

Should you encounter something that concerns you, or if a bottle you just opened (and that is within its best-by date) seems to be spoiled or contaminated, please email us immediately so we can figure out what’s up. We take the quality of our products very seriously, and we appreciate customer feedback.

I accidentally placed my order TWICE! Can you cancel one of those orders?

Email us at support@proofsyrup.com IMMEDIATELY upon noticing the problem so we can try to fix it before your order ships. Include your full name, order number, and a description of the error.

NOTE: We cannot guarantee we’ll be able to cancel or redirect the order before it ships — during non-peak times of year, items can ship in as little as one business day — but we will make every effort to do so.

Please do not message us about it on social media — doing so may cause a delay long enough for your order to pass the point of no return (literally!) in our system, and then everything gets a lot more complicated. Emailing support@proofsyrup.com is always the best and fastest way to contact us with customer service issues. We typically respond to email within 24 hours.

My address is wrong on my order, and I didn’t notice until after submitting. Can you redirect my package?

Email us at support@proofsyrup.com IMMEDIATELY upon noticing the problem so we can try to fix it before your order ships. Include your full name, order number, and a description of the error.

NOTE: We cannot guarantee we’ll be able to cancel or redirect the order before it ships — during non-peak times of year, items can ship in as little as one business day — but we will make every effort to do so.

Please do not message us about it on social media — doing so may cause a delay long enough for your order to pass the point of no return (literally!) in our system, and then everything gets a lot more complicated. Emailing support@proofsyrup.com is always the best and fastest way to contact us with customer service issues. We typically respond to email within 24 hours.

I sent you a message on social media and you didn’t respond. What’s up with THAT?

First of all, we’re sorry. We know that’s frustrating. We do try to respond to all questions and complaints posted to our Facebook and Instagram, but if you need or want a response, social’s not the best place to message us. Messages posted to social occasionally slip through the filters that pull them into our customer service ticketing system, and though we check our social accounts multiple times a day, we get A LOT of comments and DMs. If you’ve got a problem, we want to solve it quickly, and emailing support@proofsyrup.com is always the best and fastest way to contact us with customer service issues. We typically respond to email within 24 hours.

I sent you an email and you didn’t respond. What’s up with THAT? 

Something’s gone awry! We typically respond to email within 24 hours, so if you don’t have a message from us by the following day, and it’s not a super-busy time of year (i.e., Christmas season), please check your junk/spam folder for our reply, and look in your sent mail to make sure our email address is correct. (It’s support@proofsyrup.com, not “proofsyrups.”) And please try again!

I don’t like the Proof I ordered. Can I return or exchange it?

No, we cannot accept returns of opened Proof Syrup. 

I received Proof I didn’t order/don’t want. Can I return it for cash or credit?

We cannot accept returns of opened syrup, but if you wish to return sealed bottles, please email us at support@proofsyrup.com. We reserve the right to deny a refund or credit of any order based on the circumstances.

ABOUT THE COMPANY

Where are you based?

Our operations and headquarters are based in the Atlanta, Georgia area. We also have several staff members outside the Atlanta area who work remotely. 

Why does your wholesale department have a Kansas phone number? 

Our wholesale director has been using the same phone number since the 1840s, when he lived in a sod hut on the Kansas plains with his trusty axe and his shaggy dog Blue. Times were hard, but they had each other. (Seriously, though: You can take your cell phone number with you when you move, and he did.)

Why did my package say it came from someplace other than Georgia?

Like many businesses, we use fulfillment centers in locations around the U.S. The return address on your package is going to be that of the fulfillment center that packed and shipped your order.

Do you have a parent company? Who owns Proof?

We are a small business and there is no parent company. Proof is owned by two guys from Alabama.